Privacy Policy

Last updated: May 15, 2026

At NitroStream, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our macOS application and associated web services.

1. Information We Collect

We collect information in several ways to provide and improve our services:

Information You Provide Directly: If you use our premium features, we may collect account information such as your email address and name via third-party authentication providers (e.g., Firebase Authentication).
Information Collected Automatically:
- Usage Data: We may collect anonymized telemetry data to help improve the performance and stability of the NitroStream application. This includes CPU and GPU usage, error reports, and application crashes.
- Device Information: We may collect certain information about your device, such as your macOS version and hardware specifications, to ensure compatibility and optimize performance.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to understand how you interact with our website and services.
Information From Third-Party Services:
- Authentication Providers: When you sign in via Firebase, we receive certain identifiers (such as Firebase Auth UIDs) to facilitate secure communication.
- Payment Processors: For subscription-based services, payment-related information is processed by our third-party partners, such as LemonSqueezy or RevenueCat. We do not directly store your full credit card information.
- Hardware Integration (Lovense): When using Lovense devices, certain identifiers are used via secure cloud-to-cloud communication to facilitate the integration.

2. How We Use Your Information

We use the collected information for the following purposes:

Providing and Maintaining Services: To power the core functionality of NitroStream, including streaming, overlays, and hardware integration.
Improving Our Services: To analyze usage patterns and telemetry data to enhance performance, fix bugs, and develop new features.
Managing Subscriptions: To process payments, manage access to premium plugins, and communicate billing-related information.
Communication: To send you important updates, security alerts, and support messages.
Security and Compliance: To protect our users and services from fraud, abuse, or unauthorized access.

3. Third-Party Services and Data Sharing

Our application integrates with third-party services to provide essential functionality. These services may collect and process information according to their respective privacy policies:

Firebase (Google): Used for authentication and cloud functions (e.g., Lovense callback handling).
Lovense: Used for hardware integration. We do not store your Lovense credentials on our servers.
Payment Processors (LemonSqueezy/RevenueCat): Used to manage subscriptions and billing.
Streaming Platforms (Twitch, YouTube, etc.): When you use NitroStream to stream, you interact with these platforms according to their respective terms and privacy policies.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

4. Data Ownership and Local Storage

We believe you should have full control over your data. Please note the following:

No Server-Side Backups: NitroStream does not create, store, or maintain any backups of your application settings, configurations, or data on our servers.
Local-Only Exports: All exported backup files are stored strictly on your local computer system. NitroStream has no access to these files once they are exported from the application.

5. Data Retention

We retain your information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement industry-standard security measures to protect your information. This includes using secure communication protocols, protecting sensitive credentials using Firebase Secret Manager, and implementing secure Firestore rules to ensure that users can only access their own data.

7. International Data Transfers

As we use services like Firebase, your information may be transferred to, and processed in, countries other than where you reside, including the United States. By using our services, you consent to the transfer of information to these locations.

8. Children's Privacy

NitroStream is not intended for individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

9. Your Rights and Choices (GDPR/CCPA)

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request copies of your personal data.
Correction: The right to request that we correct any information you believe is inaccurate.
Deletion: The right to request that we erase your personal data under certain conditions.
Object/Restrict Processing: The right to object to or restrict our processing of your data.

If you wish to exercise any of these rights, please contact us at the email address provided below.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. It is your responsibility to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at work@nitrostream.app.